Refund policy

Last updated: 25 August 2026

At SK Artwork, every order is packed and prepared with care. We want you to love what you receive, so if something isn’t right, please get in touch and we’ll do our best to help.

Change of Mind Returns

For eligible ready-made products, we offer a 30-day change-of-mind return period from the date you receive your order.

To be eligible for a change-of-mind return, the item must:

• Be unused and in its original condition
• Be returned in its original packaging where reasonably possible
• Show no signs of damage, use or alteration
• Include proof of purchase

Please contact us before returning anything so we can confirm whether your item is eligible and provide return instructions.

Email: cupcakesandcanvases@hotmail.com

Please do not send items back without first contacting us.

For approved change-of-mind returns, the customer is responsible for return postage costs. Original shipping charges are not refundable unless required by law.

Original Artwork

Because original artworks are unique, one-of-a-kind pieces, please choose carefully before purchasing.

Original artwork may be eligible for a change-of-mind return within 30 days provided it is returned in its original condition and has not been damaged, altered, reframed or otherwise changed after delivery.

Return postage and appropriate protective packaging are the responsibility of the customer for change-of-mind returns.

Custom Art & Commissions

Custom artwork, personalised pieces and commissioned artwork are created specifically for you and cannot be returned or refunded for change of mind once work has commenced.

This includes, but is not limited to:

• Commissioned paintings
• Custom drawings or sketches
• Personalised artwork
• Custom painted hats
• Tattoo artwork and designs
• Murals
• Bespoke artwork created for homes or businesses

This does not affect any rights you may have under Australian Consumer Law if there is a problem with the goods or services supplied.

Art Boxes

Unused Art Boxes may be returned within our 30-day change-of-mind period provided all materials are unopened, unused and returned together in their original condition and packaging.

We cannot accept a change-of-mind return for an Art Box once paints, materials, canvases or other included supplies have been opened or used.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item has arrived damaged, is faulty or you have received the wrong item, please contact us as soon as possible at cupcakesandcanvases@hotmail.com and include:

• Your name
• Order number
• A description of the issue
• Clear photographs of the item and packaging where relevant

We will assess the issue and work with you to provide an appropriate solution.

Our goods and services come with consumer guarantees that cannot be excluded under Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.

Items That Cannot Be Returned for Change of Mind

We do not accept change-of-mind returns for:

• Custom or personalised artwork
• Commissioned artwork
• Custom designs
• Murals or commissioned services
• Used or opened Art Box materials
• Gift cards
• Digital products or downloadable artwork, where applicable
• Items that have been damaged or altered after delivery

Sale items are also generally not eligible for change-of-mind returns unless otherwise stated.

Nothing in this section limits your rights under Australian Consumer Law where an item is faulty, damaged or otherwise fails to meet applicable consumer guarantees.

Exchanges

If you would like to exchange an eligible ready-made item, please contact us first.

Where an exchange is approved, the easiest option may be to return the original item and place a new order for your preferred item.

Custom and commissioned pieces cannot be exchanged for change of mind.

Creative Experiences & Event Bookings

Creative Experiences, workshops, parties and event bookings are services rather than physical product returns and are covered by our separate Booking & Cancellation Policy.

Refunds

Once we receive and inspect an approved return, we will let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may take additional time to display the funds in your account.

If more than 15 business days have passed since your refund was approved, please contact:

cupcakesandcanvases@hotmail.com

Return Address

Please contact us before returning an item.

Once your return has been approved, we will provide the appropriate return address and instructions by email.

Items returned without prior approval may not be accepted.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under Australian Consumer Law.

Contact Us

If you have any questions about returns, refunds, damaged items or your order, please contact:

SK Artwork
Northern Rivers, NSW, Australia
Email: cupcakesandcanvases@hotmail.com